Return Policy

MAKING A RETURN? NO SWEAT

We’re sorry your order didn’t work out, so let us make things right.

If, for whatever reason, you need to cancel your order before it has shipped, email us as soon as possible at hello@colorpunch.com  or submit your request here https://www.colorpunch.com/contact_us.html. We'll do everything we can to accommodate your request; however, we cannot guarantee that your request will be honored due to real time order processing.

RETURN POLICY:

To make a return, please first read through our Return Policy below. Please be aware that we are not able to accept returns for any items marked as final sale; this usually includes all of our collaborations and most special releases.



US RETURNS ELIGIBILITY WINDOW:

To qualify for a return, items must be postmarked and shipped out to our Fulfillment Center within 10 days from the date your shipment was delivered for a refund.

PACKAGING REQUIREMENTS:

Apparel Items: Must be unworn and returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

Shoes: Must be unworn and returned with original shoebox in its original condition. Shoes returned with postage stickers and tape on the original shoebox are non-refundable and will receive no refund or store credit.

Accessories, and Other Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

REFUND OPTIONS:

Store Credit: receive store credit for the amount of your return less shipping.

Refund: receive refund back to your original payment method less shipping.

Exchange: To ensure the availability of the new item/size you want, we do not offer exchanges. You may simply return the item and re-order the correct item/size.

ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:

1.Due to the nature of each product are printed on demand customized made for you, Item’s that were sent in the correct size can not be returned.

Please check the measurement before placing an order. Apparels are Made In Japan and run small.

2.Item’s marked as final sale; this usually includes all of our collaborations and most special releases.

3.Free gifts or promotional items with retail value.

4.Returns received in damaged/worn condition.

5.US Returns received after 30 days of the original delivery date.

6.Original shipping charges, except in cases where we have made a shipping error.

7.Gift cards are non-returnable and non-refundable.

ITEMS ELIGIBLE FOR STORE CREDIT ONLY:

US Returns received between 10 and 30 days after the original order shipment delivered date.Late returns for store credit will be processed free of charge, while return for a refund to your original payment method (i.e. credit card, Pay-pal) will required a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you.

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